Dear patients, at the Institute for Lung Diseases of Vojvodina, we monitor your level of satisfaction with the services provided. Our goal is to find out what you are satisfied with and to what extent, what is the cause of your dissatisfaction, and what, in your opinion, can and must be improved. What do you expect from the staff, what do you appreciate, and what do you criticize? What is your opinion on the quality of the services you have received and to what extent have your expectations been met?
You can express your satisfaction or dissatisfaction, as well as suggestions for improvement, in the guestbook, through the suggestion box, and by filling out the survey questionnaire.
At every clinic where you receive treatment, guestbooks and suggestion boxes are located in visible and accessible places, and the survey is conducted every year in November.
Your observations, comments, and suggestions are processed and analyzed, serving the purpose of taking measures to improve the situation or eliminate sources of dissatisfaction. In this way, and to our mutual satisfaction, we are able to provide a quality of services that meets your requirements and expectations.